HOW TO ORDER:
1. Call toll-free 1-888-822-7717 (562-945-2569 if outside of the US) to place your order.
2. Complete the frame order form (pdf format) or lens order form (pdf format) and fax it to 562-945-9169.
3. Purchase direct online by logging in / signing up.
PAYMENT METHODS:
1. We accept major credit cards (Visa, MasterCard, and American Express), cashier’s checks, money orders, wire transfers, C.O.D., and business checks. Credit terms are available only to those who apply and qualify for it.
2. For credit card payments, please make sure the cardholder’s name, billing address, and zip code is exactly as listed on your credit card company’s file. Incorrect or incomplete information will delay your order.
3. JR Vision Group will charge all applicable fees incurred by the carriers for all C.O.D. orders. Customers will be notified the exact amount prior to shipping. We accept cashier’s checks, money orders, and business checks for C.O.D. orders only.
TERMS:
1. Net 30 Days terms (from invoice date) is given to customers with established credit with JR Vision Group by completing a credit application (pdf format) form and getting approval.
2. Billing statements are issued on the 1st of each month.
3. Any account 30 days past due will incur a $30 late fee and a 1.5% financial charge on the carrying balance each month.
4. Any account 45 days past due will have all shipments put on hold. JR Vision Group will release the shipment only when the full balance is cleared on the account.
5. All returned checks are subject to a $25 service fee. No business checks will be accepted after two returned checks for any account.
6. Customers assume financial responsibility, ability, and willingness to pay invoices in accordance with our terms.
TAXES:
1. JR Vision Group charges 8.25% sales tax for all orders shipped within California. We will gladly waive the sales tax for tax-exempted customers. Please fax us a copy of your Resale Certificate to 562-945-9169.
SHIPPING:
1. All prices are F.O.B. Santa Fe Springs, California.
2. Orders received before 12:00pm PST will be shipped the same business day. Orders received after 12:00pm PST will be shipped the next business day.
3. All orders will receive a confirmation by telephone or email with tracking information for the shipment.
4. All shipments will be carefully checked prior to delivery. Any incorrect shipment, shipping damage, or discrepancy of the order must be reported within 5 days of receipt.
5. JR Vision Group will ship all orders via United Parcel Service (UPS) unless special shipping instructions are specified. Customers will be held responsible when using a different carrier service.
6. Insurance coverage for the shipments will be automatically added. Courier or US Mail Service do not have insurance coverage.
7. JR Vision Group will drop ship orders anywhere within the United States upon request.
EXCHANGE POLICY:
1. All returns for exchange must be in original package within 5 days of receiving the shipment.
2. All items returned for exchange must be in original package, free of markings, and in clean, resalable condition. JR Vision Group will not accept items that have been used, abused, mishandled, worn or missing any parts.
3. JR Vision Group will charge a $2 restocking fee on each piece of merchandise returned.
4. Customized or OEM merchandise and items sold at special discounted pricing cannot be exchanged.
5. The customer is responsible for all freight charges for the exchanged items.
6. There will be no cross shipping. Replacement items will not be shipped until the returned items are received.
7. Please be aware that replacements are subject to availability.
8. See RMA Procedures below for return merchandise instructions.
WARRANTY:
1. All JR Vision Group merchandises are full warranted against manufacturing defects in materials and workmanship for a period of 6 months from the date of the original invoice. Exception is for German frames that are warranted for 1 year.
2. Any merchandise that is defective due to mistreatment, neglect, improper use, or physical damage will not be covered under the warranty.
3. All defective items under the warranty will be replaced with the same styles/size/color only. If the item is discontinued, a similar item selected by JR Vision Group will be sent.
4. Warranty does not apply to products with special discounted pricing.
5. There will be no cross shipping. Replacement items will not be shipped until the returned items are received.
6. See RMA Procedures below for return merchandise instructions.
RETURN POLICY:
1. All sales are final. Exchanges are valid within 5 days of receipt of the shipment.
2. All merchandises returned are subject to a $2.00 restocking fee per item.
3. All items returned for exchange must be in original package, free of markings, and in clean, resalable condition. JR Vision Group will not accept items that have been used, abused, mishandled, worn or missing any parts.
4. Shipping and handling charges are non-refundable.
5. Customized or OEM merchandise and items sold at special discounted pricing cannot be returned.
6. For orders with free frames, please note that the dollar amount for the free frames will not be credited. For example, a customer ordered 10 frames and received an extra free frame. If 1 frame is returned, no dollar amount will be credited (which means only exchange is allowed. Please see EXCHANGE POLICY above).
7. All items returned must have a RMA number issued by JR Vision Group prior to being returned.
8. All shipping and insurance charges on returned packages must be prepaid by the customer. No C.O.D. will be accepted.
9. Please allow up to 2 weeks to process all exchange merchandise by JR Vision Group.
10. See RMA Procedures below for return merchandise instructions.
RMA PROCEDURES:
1. Complete the Return Merchandise Authorization (RMA) Form (pdf format) and fax it to 562-945-9169 to obtain a RMA number.
2. Returned items must be received within 10 days of a RMA number being originally issued.
3. Notification of a RMA number will be faxed or emailed to you.
4. A copy of the original invoice must be included with the return package.
5. The RMA number must be clearly marked on the outside of the package.
6. Ship package to:
JR Vision Group – Returns Dept.
12038 Rivera Rd.
Santa Fe Springs, CA 90670
7. JR Vision Group suggests customers to use an insured shipping method that can be tracked. We are not responsible for package lost in the mail or damaged in transition.
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